FAQ

Shipping

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order. 

We ship worldwide! 

We have fulfillment centers worldwide to guarantee fast shipping. For the shipping we choose the warehouse which is the closest to you:

-Europe: Riga, Latvia, Barcelona, Spain, United Kingdom

-USA: Charlotte, NC, Los Angeles

-Canada: Toronto, Ontario

-Australia

Once you place your order, it usually takes 24-36 hours for it to be processed and marked ready for shipment. Usually you will receive your order within 7-14 business days. 

We have fulfillment centers worldwide to guarantee fast shipping. For the shipping we choose the warehouse which is the closest to you:

-Europe: Riga, Latvia, Barcelona, Spain, United Kingdom

-USA: Charlotte, NC, Los Angeles

-Canada: Toronto, Ontario

-Australia

Order

To make changes to your order, please contact our customer service.

We are available 24/7.

Chat: +49 176 23 96 28 01
E-mail: service@paradrome.de

If you want to cancel your order, you can contact our customer service.

We are available 24/7.

Chat: +49 176 23 96 28 01
E-mail: service@paradrome.de

Once you have placed your order, you will not be able to make any changes on the website. Please contact our customer service.

We are available 24/7.

Chat: +49 176 23 96 28 01
E-mail: service@paradrome.de

Once your order has been shipped, you will receive an email and/or a text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

If your order has not been shipped yet, we can ship to another address as you wish.

To make changes to the delivery address, please contact our customer service.

We are available 24/7.

Chat: +49 176 23 96 28 01
E-mail: service@paradrome.de

Payment

You can purchase on our website using a debit, credit card, net banking or UPI.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.

You can choose these payment methods at checkout.

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

We currently only support the following currencies for charging our customers in their local currencies:

USD, EUR, CHF, AUD, GBP and NZD.

If your credit or debit card use another currency, then you will be charged in EUR. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

Returns And Exchanges

Yes! You can request a return or exchange within 28 days of delivery. 

Please contact our customer service.

We are available 24/7.

Chat: +49 176 23 96 28 01
E-mail: service@paradrome.de

Yes! You can request an exchange or return within 28 days of delivery. 

Please contact our customer service.

We are available 24/7.

Chat: +49 176 23 96 28 01
E-mail: service@paradrome.de

Yes, returns are free of charge for you! You can request a return or exchange within 28 days of delivery. 

Please contact our customer service.

We are available 24/7.

Chat: +49 176 23 96 28 01
E-mail: service@paradrome.de

General

We currently don't have any physical stores under our name. 

We guarantee any of our product made by us and sold through our online store to be free of defect.

A complaint can be reported within 28 days after delivery. 

Please contact our customer service. We are available 24/7.

Chat: +49 176 23 96 28 01
E-mail: service@paradrome.de

Only one coupon can be used on a single order. You can however add multiple items to one cart to use one coupon and/or other available discounts.

Other

Please contact our customer service.

We are available 24/7 to answer all your questions.

Chat: +49 176 23 96 28 01
E-mail: service@paradrome.de

Worldwide shipping

Worldwide shipping and free returns