FAQ

Shipping

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order. 

We offer FREE shipping worldwide! We have fulfillment centers worldwide to guarantee fast shipping. For the shipping we choose the warehouse which is the closest to you:

-Europe: Riga, Latvia, Barcelona, Spain, United Kingdom

-USA: Charlotte, NC, Los Angeles

-Canada: Toronto, Ontario

-Australia

Delivery times may vary depending on the delivery location as well as the type of product you order.
Normally, once you've placed your order, it usually takes 24 to 36 hours to process and mark it ready-for-delivery. 

Usually you will get your order within 7-14 business days. 

We have fulfillment centers worldwide to guarantee fast shipping. For the shipping we choose the warehouse which is the closest to you.

Order

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form

If you wish to cancel your order, you can send an email or call customer support.

Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer support team through 'contact us' form for any modification of the order.

Once your order has been shipped, you will receive an email and/or a text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

Once your order has been shipped, you will receive an email and Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

Payment

You can purchase on our website using a debit, credit card, net banking or UPI.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.

You can choose these payment methods at checkout.

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

We currently only support the following currencies for charging our customers in their local currencies: USD, EUR, CHF, AUD, GBP and NZD.
If your credit or debit card use another currency, then you will be charged in USD or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

There are no hidden costs and no additional shipping charges. The total price is shown during the checkout process once you have entered your address.

Returns And Exchanges

Returns are FREE!

Your return or exchange request can be made within 28 days of delivery. 

Exchanges are FREE!

Your exchange request can be made within 28 days of delivery.

Returns and exchanges are FREE!

Your return or exchange request can be made within 28 days of delivery. Please contact our customer service.

Returns are FREE!

Your return or exchange request can be made within 28 days of delivery. 

General

We currently don't have any physical stores under our brand name. 

We guarantee any of our product made by us and sold through our online store to be free of defect.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order. 

Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and/or other available discounts.

Other

Any other question email us at service@paradrome.de